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亚马逊投诉渠道 统计入口

1、投诉跟卖的入口:

(1)从亚马逊后台的Contact Seller Support开case投诉
https://sellercentral.amazon.com/cu/contact-us?ref_=ag_contactus_shel_xx&language=en_US&languageSwitched=1

(2) 以买家身份test buy投诉
https://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-3?ie=UTF8&nodeId=201889310&qid=1481141367

(3) 以权利人身份投诉侵权
https://www.amazon.com/gp/help/reports/infringement


2、投诉跟卖的邮箱:

(1)审核卖家评级表现
seller-performance-policy@amazon.com

(2)品牌外观专利侵权
copyright@amazon.com

(3)受恶意攻击或者敲诈,可发邮件主题:“feedback abuse report + Seller's name”到investigate@amazon.com


3、投诉跟卖邮件内容建议:

(1)卖家态度一定要强硬,表示自己会通过合法手段来保护自己的权益;

(2)不排除会开A-to-Z或者Chargeback claims,希望跟卖者能够重视,不然后果自负;

(3)如果有注册商标或品牌备案的卖家,可以把举报跟卖销售假冒伪劣产品的内容写进去。